The cleaner tool offered only Fix Host File and Adobe ID credentials, which I did not remove. Ran log collector tool and uploaded logs. Noted that Adobe no longer features in /Applications but still does in /Applications/Utilites (Adobe Application Manager Adobe Genuine Service Adobe Installers). (Noted no CoreSync folder present) Downloaded and ran the Creative Cloud Uninstaller.app uninstall option. Renamed ~/Library/Application Support/Adobe/OOBE to OOBE.old. Attempted removal: Quit process .v2 in Activity Monitor (Desktop Service and Core Sync not running). (Why this obfuscation?) Launching the app took me back to square one.Ģ. ![]() The app itself lurks in /Applications/Utilities/Adobe Creative Cloud/ACC/. It is just a folder contains Adobe Creative Cloud which itself is just an alias to an identically-named folder in /Applications/Utilities. Double clicking /Applications/Adobe Creative Cloud does nothing. Attempted repair: this downloads ACC again. To re-iterate I am using a MacBookPro M1 i.e. P.p.p.s you can also use phone (but chat is usually quicker), any other method of contacting (or offering to contact you) is almost certainly a scam. ie, double check for an employee badge if contacted in the forums and look for an domain in the email address if you click reply to an email. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. In the chat field (lower right), type AGENTīe patient, it can take quite a while to reach a human ![]() to contact adobe support using a browser that allows popups and cookies, contact adobe support by clicking here, Use the desktop app to install your cc programs/trials If you're unable to download the cc desktop app at this stage, use the link at the bottom of the page at Update your ms visual c++, if it can be updated Repair all ms visual c++ versions that can be repaired. Ĭheck for, and if available, update your os Then uninstall the cc desktop app, again using the correct uninstaller. Uninstall every cc app including preferences, If that fails, do a clean cc install following each applicable step: If that fails go ahead and uninstall using the correct uninstaller from. ![]() If that fails, reset the cc desktop app: make sure it's in the foreground, then press: If that fails, follow solutions 2 and 3 here: (NB the preview function for reviewing the post before sending is not working (Safari 15.6)) Please can someone come up with a solution that works reliably? The final straw has been finding it impossible to make contact with a person, except through this channel. This is now beyond a joke, and is preventing me from working. I note from other posts that this is by no means a new problem, except perhaps that none of the previously suggested 'fixes' seem to work for everyone. I have tried several iterations of uninstalling (using both CleanMy Mac and the Adobe Creative Cloud Cleaner Tool) restarting the Mac and even upgradiing the OS from 12.4 to 12.5, but always ending in the situation depicted in the attachment. The attached screenshot indicates that CC is needed to solve the problem (a classic Catch 22!). I had been using CC and apps successfully until last week when the problem appeared out of the blue. I am in an endless loop unsuccesfully trying to re-install Creative Cloud on my MacBook Pro 16in M1 running Monterey OS 12.5 (in the UK).
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